Q: Does FedEx shipping seem too high?
A: The FedEx shipping calculator has been calculating shipping charges higher than the actual cost, if this is the case for your order, a partial refund of the shipping charge will be refunded to you.

Q: I forgot my Gina’s Baskets account password, how can I log in?
A: If you've forgotten your Gina's Baskets password, click the "LogIn" link on the top right corner of Gina's Baskets homepage (next to the shopping cart icon), then click on "Forgot password?" (located underneath the long "Sign In" button) to send yourself a password reset email. Follow the prompts to reset your password. This link expires after 24 hours.

Q: My basket seems to be dried out and cracking. What can I do?
A: All baskets need a "shower" twice a year to put moisture back into the weaving material. DO NOT SOAK BASKETS IN WATER. A quick rinse thru the shower will help remove dust and add moisture. A misting with a spray bottle of water will also add moisture.

Q: The color is faded on one side of my basket. Can I fix it?
A: Your basket has probably been in direct sunlight. Direct sunlight not only color damages your baskets, but also over dries them and makes them brittle. Keep baskets out of direct sun and mist them with water at least twice a year.

Q: I am making a basket and have it half finished. I can't understand the directions. Can you help?
A: I'm very willing to help if I can. I am available by email or call (231) 215-6575 during business hours with your questions.

Q: I make my own baskets and would like to stain them.  What do you use?
A: I use an oil based wood stain.  Any on the market will work as long as they are an oil base not polyurethane or shellac.

Q: I am looking for a specific handle and I do not see it on your website.  Where can I find it?
A: Not everything I carry is on the website.  Email or call me during business hours with the specific handle or item you are looking for and I will do the best I can to find it for you or put you in touch with someone who can.